Filing Complaints

     The first step that you should do when filing a complaint is to contact the trader with details of your complaint, and give them a chance to put the matter right. Put your complaint in writing and make sure that you include the following information:

- the date of advertisement for the product and the website where it appeared

- the date of your order

- details of the goods and services ordered

- amount paid and the method of payment

- any reference i.e. order or customer reference number

- the reason for your complaint

- anything else you think is relevant

- how you would like your claim resolved

     Keep copies of letters along with a diary of events and a note of any telephone calls. Consider withholding any further money until the problem has been sorted out, but check the small print of any contract that you have signed. Be careful about withholding payments if you have a credit agreement.

     If you are still not happy after complaining to where you purchased you item then there may be a trade association or other organization that you can turn to for help. Some trade associations have codes of practise, which act as a guide as to whether traders have broken the associations rules. Trading standards officers can investigate the complaints about goods and services and can take action on your behalf.

Related Links
jewelry-sales/index.html
jewelry-sales/purchasing-rights.html
jewelry-sales/purchasing.html
jewelry-sales/purchasing-abroad.html
jewelry-sales/advantages.html
jewelry-sales/scams.html
jewelry-sales/purchasing-rings.html
jewelry-sales/purchasing-bracelets.html
jewelry-sales/purchasing-earrings.html
jewelry-sales/purchasing-necklaces.html
jewelry-sales/selecting-store.html
jewelry-sales/online-stores.html